FAQ
Frequently asked questions
Quick answers to the most common questions about SoftNex. Can't find what you need? Contact us.
SoftNex is a comprehensive SaaS ecosystem that provides enterprise-grade software solutions including CRM, HRM, ERP, LMS, POS, and Analytics ÔÇö all unified under one platform with seamless integration between modules.
We offer three tiers ÔÇö Starter, Professional, and Enterprise. You can pay monthly or save up to 17% with annual billing. All plans include core features with scaling options as your team grows.
Yes! All plans come with a 14-day free trial. No credit card required. You get full access to all features during the trial period.
We employ bank-level security including AES-256 encryption, SOC 2 Type II compliance, two-factor authentication, and regular penetration testing. Your data is backed up across multiple geographically distributed data centers.
Yes. Our Enterprise plan includes custom development, white-labeling, on-premise deployment options, and a dedicated solutions architect to tailor the platform to your specific needs.
Starter plans include email support. Professional plans get priority chat and email support. Enterprise customers receive 24/7 phone, chat, and email support with a dedicated account manager.
Yes, you can cancel your subscription at any time. Monthly subscriptions end at the current billing period. Annual subscriptions can be refunded on a prorated basis within the first 30 days.
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