Last updated: October 2, 2026
1. Introduction
SoftNex ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our software products. By using our services, you agree to the practices described in this policy.
2. Information We Collect
2.1 Information you provide
- Contact details such as name, email address, and phone number when you submit forms or request a demo.
- Account credentials and profile information when you register for our services.
- Billing information processed securely through PCI-compliant payment providers.
- Communications you send to us, including support requests and feedback.
2.2 Information collected automatically
- Usage data such as pages visited, features used, and time spent in the application.
- Device information including browser type, operating system, and IP address.
- Cookies and similar tracking technologies to improve your experience.
3. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services; to process transactions; to respond to your inquiries; to send important service notifications; to personalize your experience; and to comply with legal obligations. We never sell your personal data to third parties.
4. Data Security
We employ industry-standard security measures including AES-256 encryption at rest, TLS 1.3 in transit, SOC 2 Type II compliant infrastructure, regular penetration testing, and strict access controls. While no method of transmission is 100% secure, we continuously work to protect your data against unauthorized access.
5. Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes described in this policy. When you delete your account, we purge your data from production systems within 30 days, except where retention is required by law.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data; object to or restrict processing; and withdraw consent at any time. To exercise these rights, contact us at info@softnex.com.
7. Third-Party Services
We may share limited information with trusted service providers who assist us in operating our business — such as cloud hosting, analytics, and customer support — under strict confidentiality agreements. These providers only receive the data necessary to perform their functions.
8. Cookies
We use essential cookies to operate our website, preference cookies to remember your settings, and analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings at any time.
9. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent notices on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at info@softnex.com or write to us at 123 Innovation Drive, Tech Valley, CA 94025.