Last updated: October 2, 2026
1. Acceptance of Terms
By accessing or using the SoftNex website, applications, or services ("Services"), you agree to be bound by these Terms & Conditions. If you do not agree to these terms, you may not use the Services.
2. The Services
SoftNex provides cloud-based software products including CRM, HRM, ERP, LMS, POS, and Analytics. We continuously improve our Services and may add, modify, or remove features at our discretion with reasonable notice for material changes.
3. Accounts and Responsibilities
- You must provide accurate and complete information when creating an account.
- You are responsible for maintaining the confidentiality of your credentials.
- You are responsible for all activity that occurs under your account.
- You must be at least 18 years old to use the Services.
4. Acceptable Use
You agree not to use the Services to violate any laws; infringe intellectual property rights; transmit malware or harmful code; attempt unauthorized access to systems; or interfere with the availability or integrity of the Services. We may suspend or terminate accounts that violate these terms.
5. Subscription & Billing
Subscriptions are billed monthly or annually as selected at purchase. Annual plans are invoiced upfront and offer a prorated refund within the first 30 days. You may cancel anytime — access continues until the end of the current billing period. Prices may change with 30 days' notice.
6. Free Trial
New customers receive a 14-day free trial with full access to all features. No credit card is required. At the end of the trial, you may choose a paid plan or your account will be downgraded to a limited state.
7. Intellectual Property
All software, designs, trademarks, and content provided through the Services are the exclusive property of SoftNex or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the Services during your subscription term. Your data remains yours — we claim no ownership over your content.
8. Service Level & Availability
We strive for 99.99% uptime. Scheduled maintenance windows are announced in advance. In the unlikely event of extended downtime affecting paying customers, service credits may apply as described in your agreement.
9. Limitation of Liability
To the maximum extent permitted by law, SoftNex shall not be liable for indirect, incidental, special, or consequential damages. Our total liability for any claim shall not exceed the amount you paid for the Services in the twelve months preceding the claim.
10. Termination
You may stop using the Services at any time. We may suspend or terminate your access for material breach of these terms with 30 days' notice to cure, or immediately for security or legal reasons.
11. Governing Law
These terms are governed by the laws of the jurisdiction in which SoftNex is registered, without regard to conflict of law principles. Disputes will be resolved through binding arbitration where permitted.
12. Contact
Questions about these terms? Contact us at info@softnex.com.